> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chief.bot/llms.txt
> Use this file to discover all available pages before exploring further.

# Report errors & earn extra credits

> Sometimes something goes wrong and Chief shows an error screen titled Unexpected Error - Let's Fix It.

## Turn an error into extra credits

Sometimes something goes wrong and Chief shows an error screen titled **Unexpected Error - Let's Fix It**. When that happens, you can report the error to the team and they will thank you with [extra credits](/help/plans-credits-billing/how-credits-work). Reporting also helps the team find and fix the problem faster.

## How many credits you get

* **1,000 extra credits** — [visible in your balance](/help/plans-credits-billing/checking-your-credit-balance-usage) — for emailing the error report.
* **5,000 extra credits** in total if you also tell the team one thing you'd like them to improve.

## Report the error from the error screen

1. On the error screen, find the line that begins "If you email us to report the error."
2. Click the **email us to report the error** link.
3. Let your email app open the pre-filled message. The error details are filled in for you.
4. To earn the larger reward, replace the "Tell us here!" line with one improvement you'd like to see.
5. Send the email to the support address.

<Warning>
  ⚠️ **Important:** Send the report from the pre-filled email so the error details and credit request are included. If you write a fresh email without them, the team may not be able to match it to the error or apply the credits.
</Warning>

## Before you report, try a reload

The error screen also has a **Reload Page** button. [Many errors](/help/troubleshooting/a-chat-failed-or-stopped-how-to-recover) come from an out-of-date browser tab, and reloading clears them. You can reload and still send the report afterward.

## Learn more

For the full details on how error reporting and the credit reward work, open the **Learn more** link on the error screen.

## FAQ

<AccordionGroup>
  <Accordion title="I don't see the error screen. Can I still earn the credits?">
    The credit reward is tied to the unexpected-error screen and its pre-filled report email. If Chief is working normally, there's no error to report. For other issues, use the [Get Help widget](/help/help-feedback-whats-new/getting-help-in-chief) instead.
  </Accordion>

  <Accordion title="How long until the credits appear?">
    Credits are added by the team after they receive your report, so they are not instant. If they haven't appeared after a reasonable time, reply to your report email or [message the support team](/help/help-feedback-whats-new/chatting-with-the-support-team).
  </Accordion>

  <Accordion title="Clicking the report link didn't open my email app. What now?">
    The link opens your default email app, which may not be set up. Copy the error details using the copy button on the error screen, then email them to the support team yourself and ask for the error-report credits.
  </Accordion>
</AccordionGroup>