> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chief.bot/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment & billing issues

> Option A — "Failed to open billing portal."

## Symptoms

* You see [**Failed to open billing portal. Please try again later.**](/help/plans-credits-billing/managing-payment-methods-invoices)
* An upgrade or plan change won't go through.
* You can't find a way to change your subscription in the app.
* You're unsure whether a charge or refill applied.

## Likely causes

* A temporary hiccup reaching the billing provider.
* A browser blocker (pop-up blocker, ad blocker, or strict privacy mode) stopped the portal window.
* Your subscription is managed by support rather than self-serve.

## Solution

**Option A — "Failed to open billing portal."**

1. Wait a moment, then click the billing/manage option again — the message says "Please try again later," so a retry often works.
2. If it keeps failing, disable pop-up or ad blockers for the site (or allow pop-ups via the icon in the address bar) and retry, since the portal opens in a new window.
3. Try a normal (non-private) browser window on a secure (https) connection.

**Option B — Changing or canceling a subscription.**

1. Open your plan or billing settings and use the billing portal to [update your payment method or plan](/help/plans-credits-billing/upgrading-downgrading-cancelling).
2. If you see "Contact support to manage your subscription," your plan is managed for you — [reach out to support](/help/help-feedback-whats-new/getting-help-in-chief) to make the change.

**Option C — Upgrading to unlock a feature.**

1. Where you hit a gated feature (for example, chat search), click [**See plans**](/help/plans-credits-billing/plans-overview-explore-pro-power-user-enterprise) or **Upgrade**.
2. Complete checkout in the billing portal. If checkout won't load, follow Option A first.

<Warning>
  ⚠️ **Important:** For credit top-ups (not plan changes), you don't need the billing portal — use [**Refill Credits** / **Refill Now**](/help/plans-credits-billing/refilling-credits). See [I'm out of credits unexpectedly](/help/troubleshooting/im-out-of-credits-unexpectedly) for that flow.
</Warning>

## Still stuck?

For double charges, refunds, failed payments, or a subscription you can't change yourself, email **[support@chief.bot](mailto:support@chief.bot)** with the date and amount of the charge.

## FAQ

<AccordionGroup>
  <Accordion title="The billing portal opens then immediately closes or goes blank.">
    That's usually a browser blocker closing the pop-up window. Allow pop-ups for the site, turn off ad/privacy blockers, and try again in a normal window on https.
  </Accordion>

  <Accordion title="There's no option to change my plan in the app.">
    Some subscriptions are managed by the team. If you see "Contact support to manage your subscription," email support and they'll make the change for you.
  </Accordion>

  <Accordion title="I was charged but my plan or credits didn't update.">
    Refresh the page so the new state loads. If it still hasn't applied after a few minutes, contact support with the charge date and amount so they can reconcile it.
  </Accordion>
</AccordionGroup>