Emailing the support team

Contact support by email

When the help center doesn’t answer your question, Get Help opens an email to support@chief.bot. The team replies by email.

Click Get Help — the question-mark help icon in the left navigation bar. It is also in your account menu.
Your mail app opens a message to support@chief.bot.
Describe the problem. Add what you were doing, what you expected, and what happened.
Send the email.

Send the message from the address on your Chief account so the team can find your account. The reply goes to the address you send from.

ℹ️ Good to Know: The team replies by email. Keep an eye on the inbox tied to your Chief account so you don’t miss the response.

Replies arrive in the inbox of the address you used. Reply from your mail app to continue the thread.

I sent an email but never got a reply. What should I check?

Check the inbox for the address you sent from, including its spam folder. Confirm that you sent the message to support@chief.bot.

Can I attach a screenshot?

Yes. Attach the screenshot to the email. You can also describe the issue clearly to help the team reproduce it.

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