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Symptoms

  • A Live Session opens but shows No transcript yet.
  • An audio recording failed: “An error occurred while recording. Please try again.”
  • You see No microphone found or Microphone access was denied.
  • You expected a Zoom meeting transcript and it never appeared.

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Likely causes

  • The Live Session needs the Chief app — Live Sessions are captured by the desktop app, not the web console.
  • Your browser or system blocked microphone access.
  • No working microphone was connected.
  • Zoom isn’t connected, so meeting transcripts can’t sync.

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Solution

Option A — Empty Live Session (“No transcript yet”).
  1. Live Sessions are captured by the Chief app. From the Live Sessions view, click Download the app if you haven’t installed it.
  2. Start the session from the app so it can listen to the meeting and build the transcript. A session captured this way fills in Summary, Decisions, and Action items automatically.
Option B — Microphone error on an in-app recording.
  1. If you saw Microphone access was denied, allow microphone access in your browser settings (site permissions or the lock icon in the address bar), then start the recording again.
  2. If you saw No microphone found, connect a microphone, then click the microphone to start recording again.
  3. For a generic recording error, click try again and re-record.
Option C — Zoom meeting transcript didn’t sync.
  1. Open Integrations. Zoom “automatically syncs meeting transcripts and chat logs from Zoom” — but only once connected.
  2. Click Connect Zoom. Because integrations are a paid feature, this opens a Book a Call step to get your integration set up.
⚠️ Important: There is no transcript search box. To find something in a transcript, open the Live Session and read or scroll the Transcript tab, or click Start chat to ask Chief about it.

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Still stuck?

If a session was captured by the app but still shows no transcript, or a connected Zoom meeting never synced, email support@chief.bot with the session name and meeting date.

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FAQ

A blank transcript usually means no audio reached the app — check that the right microphone and system audio source were active during the meeting. If audio was captured but the transcript is still empty, contact support with the session details.
Live Sessions that listen to a meeting are captured by the Chief app. The web app supports audio recordings you start yourself, but for automatic meeting capture, decisions, and action items, use the app.
Integrations are available to paying users, so connecting Zoom routes you to book a call to get set up. Once connected, Zoom meeting transcripts and chat logs sync automatically.