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Symptoms

  • Library search shows No Files matched your search. even though you know the content exists.
  • Task search returns No matches for your query, or Search failed. Try again.
  • You’re told to Type at least {count} characters to search.
  • You can’t find what was said in a meeting transcript.

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Likely causes

  • Library search matches File names only — not the text inside files.
  • You’re searching for words that appear in the content, not the file’s name.
  • Task full-text search is gated to paid plans.
  • The query was too short, or used only excluded terms.

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Solution

Chief troubleshooting - searching the Library by file name
Option A — Finding a File in the Library.
  1. In the Library, type into the search box. Remember it matches the file name, so search by what the file is called, not by a phrase inside it.
  2. If you get No Files matched your search, clear the box and try a shorter or partial name.
  3. To find content inside files, don’t use Library search — start a task and ask Chief about the topic. The hint “Did you mean to start a task instead?” points you here.
Option B — Searching your past tasks.
  1. Open Search for tasks and type your query (at least the minimum number of characters shown).
  2. Use the inline filters — From, Scope, After, Before — to narrow results. Use quotes for an exact phrase and prefix a word with - to exclude it.
  3. If you see “Add at least one positive word,” your query was only exclusions — add a term to search for.
  4. On Search failed. Try again., re-run the search.
⚠️ Important: Full-text search across your tasks is a paid feature. If you see “Upgrade to Pro to use task search,” click See plans to enable it.

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Still stuck?

If task search keeps failing on a valid query, get help — email support@chief.bot with the search terms you used.

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FAQ

That’s expected — Library search matches file names, not the text inside files. To search inside your documents, start a task and ask Chief about that content directly.
Open the Live Session and click Find in session (the search icon in the session header) or press Cmd+F to search the transcript for exact words. To search by meaning, click Start task from the session and ask Chief to find the part you need.
Try a simpler query with at least the minimum characters and no syntax errors (don’t search with only excluded words). If it still fails, it’s likely a temporary issue — contact support.