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Symptoms

  • You see We’re having trouble getting your workspace ready. Check your connection and try again.
  • A chat takes a long time or shows {count} chats processing…
  • A banner reads Reconnecting… during a response.
  • The app feels generally sluggish.

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Likely causes

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Solution

Chief troubleshooting - Stop Generating to halt a slow answer and re-send
Option A — Workspace won’t finish loading.
  1. Check your internet connection — the message itself points here: “Check your connection and try again.”
  2. Refresh the page. If it still hangs, close the tab and re-open Chief in a fresh tab.
Option B — A single chat is slow.
  1. Long, complex prompts take longer. You can safely leave the page while Chief works — it shows “You can safely leave this page while I work.” Click Notify me to get a notification when it finishes.
  2. If an answer is clearly stuck, click Stop Generating and re-send a simpler, more focused prompt.
  3. Narrow your chat scope to the specific Files you need rather than your whole Project so Chief has less to sift through.
Option C — Everything feels slow.
  1. If you see the Reconnecting… banner, wait for your connection to recover — submissions pause and your draft is saved.
  2. Let background work finish — when several “chats processing…” are running, new requests share resources.
  3. Close unused tabs and use a normal (non-private) window on a secure (https) connection for the most reliable streaming and notifications.
💡 Pro-Tip: For a big job, send your prompt, click Notify me, and step away — Chief keeps working in the background and pings you when the answer is ready.

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Still stuck?

If Chief is consistently slow on a good connection, email support@chief.bot with roughly when it happens and what you were doing.

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FAQ

No. Chief tells you “You can safely leave this page while I work.” Click Notify me first so you get a heads-up when it finishes, then re-open the chat to see the full answer.
Notifications need a normal (non-private) window and a secure (https) connection. Switch to a standard window on https and try Notify me again.
Complex, multi-step questions over lots of knowledge naturally take longer. Narrowing your chat scope to just the relevant Files usually speeds them up.