Skip to main content

​
Symptoms

  • A File is stuck at Queued for upload, Processing, or Indexing and never reaches Ready.
  • You see File type is not supported or File size exceeds the maximum allowed size.
  • The File shows Insufficient credits — “Chief ran out of credits to process this File.”
  • Download or Rename is greyed out: “available when processing is complete.”

​
What the stages mean

Chief - the File Detail panel where you check a File's status and download it
Every File moves through: Queued → Processing → Indexing → Ready.
  • Queued for upload / In queue for processing — waiting its turn.
  • Processing — “Processing your file so you can chat with it.”
  • Indexing — “Ready for simple chats with just this file.” You can already ask about it.
  • Ready — “Ready for complex chats with this file alongside all your knowledge.”

​
Likely causes

  • The file is larger than the upload limit (100MB).
  • The file type isn’t supported.
  • The project ran out of credits, so processing can’t run.
  • A large file or a busy queue is just taking longer than usual.

​
Solution

Option A — “Insufficient credits” on the File.
  1. On the File showing Chief ran out of credits to process this File, click top up your credits.
  2. After topping up, click Try Again on the File. Its status changes to Queued and processing restarts.
Option B — “File type is not supported” or “File size exceeds the maximum.”
  1. Confirm the file is within the 100MB limit. If it’s bigger, split it or compress it, then re-upload.
  2. If the type is unsupported, convert it to a common format (for example, export to PDF) and upload again.
  3. On the upload error, you can click try the file again, or click Get Help to reach support.
Option C — It’s just taking a while.
  1. If the File sits at Indexing, you can already start a simple chat scoped to that one File while full indexing finishes.
  2. For large files, give it a few minutes. Download and Rename unlock once it reaches Ready.
ℹ️ Good to know: A File at Indexing is already usable for a quick chat about just that File. Waiting for Ready only matters when you want Chief to reason across it together with the rest of your knowledge.

​
Still stuck?

If a File stays stuck well past a few minutes with credits available and a supported type under 100MB, use Get Help on the upload error, or email support@chief.bot with the file name.

​
FAQ

Topping up doesn’t auto-restart a File that already failed. Click Try Again on that File — it should re-queue and show Queued, then move through processing.
Both actions are locked until processing completes — “Rename is available when processing is complete” and “Download is available when processing is complete.” Wait for Ready, then try again.
That means the re-queue didn’t take. Confirm credits are available and the file is a supported type under 100MB, then try once more. If it keeps failing, contact support with the file name.