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Chief handles payments through Stripe, so your card details and invoices live in the secure Stripe billing portal. You reach it from Chief in one click — the same portal you use to change or cancel a plan.

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Open the billing portal

  1. If you own an Organization, choose Billing from the account menu.
  2. Select Manage plan. You can also open the pricing page and select Manage Subscription for a plan you manage.
  3. Chief opens the Stripe billing portal in the same window.

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Update your payment method

  1. In the billing portal, find the payment method section.
  2. Add a new card or update the card on file, and set it as default.
  3. Save your change, then return to Chief.

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Find your invoices and receipts

  1. In the billing portal, open the billing history / invoices section.
  2. View or download any invoice or receipt for your subscription and credit refills.

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Set Organization credit usage alerts

Organization Owners can open Billing from the account menu, select the Alerts tab, and add thresholds from 1% to 100% under Credit usage alerts. When usage reaches each threshold, Chief alerts the Organization’s owners and billing contacts. If you set none, the default alerts are 80% and 100%.

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Manage billing contacts

On the Billing page, select the Contacts tab, then Add contact to add the people who should receive billing notifications. Choose an Organization member, or add an outside email address. Each contact is tagged Member or External.
ℹ️ Good to know: Card details, invoices, and receipts are managed entirely inside Stripe’s portal — Chief never stores your full card number. Enterprise customers can also arrange invoice (rather than card) payment; contact sales to set this up.

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FAQ

The button only appears for the account that can manage billing, and primarily once you’re on a paid plan. If you’re on the free Explore plan you’ll see an Upgrade button instead. If your access is limited, no button appears, and the pricing page shows Manage Subscription greyed out; contact support to make changes. Organizations on a custom plan see a Contact support button instead, because Chief manages their plan.
Organization Owners can open Billing from the account menu and select Manage plan. You can also select Manage Subscription on the pricing page. Update or replace the card in Stripe and retry the charge there — see Payment & billing issues if the portal itself won’t open. If a refill payment failed, your credits won’t be added until a successful payment completes.
If Chief shows “Failed to open billing portal. Please try again later.”, wait a moment and select Manage plan again. If it continues to fail, contact support.