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Symptoms

  • You see Task Failed on a message.
  • The answer stopped part-way through and never finished.
  • A banner reads Reconnecting… and the response paused.
  • Your prompt shows Will send when you reconnect and hasn’t sent.

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Likely causes

  • A brief network drop interrupted the live response stream.
  • You closed the tab or lost connection while Chief was still writing.
  • An unusually long or complex request timed out.
  • The project ran out of credits mid-answer.

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Solution

Chief troubleshooting - the You are offline banner shown when a task stalls
Option A — Retry the failed message.
  1. Find the message marked Task Failed in the task thread.
  2. If the error card shows Try Again, select it to re-run the same prompt. If it shows Try with {model} or Try with a different model, select that action to retry through another available model.
Retry actions appear only on fatal errors when Chief can recover the original prompt. If the card has no retry button, follow the guidance on the card, then continue with Option B or C below. See Understanding task error cards and retry actions for every error type and retry state. Option B — You’re offline or reconnecting.
  1. Look at the top of the task for the You’re offline or Reconnecting… banner. Your draft is saved — “Submissions are paused — your draft is saved.”
  2. Restore your internet connection. When Chief reconnects, any prompt showing the Will send when you reconnect pill sends automatically.
  3. If you’d rather not wait, click Cancel on the pending prompt, then send it again once you’re back online.
Option C — The response stopped and you want a clean restart.
  1. If Chief is still working and the answer looks stuck, click Stop Generating in the prompt bar to end the current run.
  2. Re-send your prompt to start a fresh response.
⚠️ Important: You can’t delete a message while it’s still generating — the delete button stays greyed out. Click Stop Generating first, then retry — or delete the prompt, if you use Advanced Mode.

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Still stuck?

If the task still fails after you’ve retried it a few times, contact the team at support@chief.bot with the task link and roughly when it happened.

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FAQ

Usually not. Re-open the task — long answers often finish in the background. If the message still shows as failed or incomplete, use the retry action shown on its error card.
That pill means Chief is waiting for your connection to come back. Confirm you’re actually online (the offline banner should disappear). If it lingers, click Cancel on the pending prompt and send it again.