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Symptoms

  • You’re prompted to Reconnect Google to grant Calendar access.
  • Files stopped syncing from a connected service.
  • A direct connection does not open or finish.
  • Google Workspace setup shows a permission or plan error.

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Likely causes

  • An access token expired or a required permission (scope) wasn’t granted.
  • Your browser blocked the connection pop-up or redirect.
  • Only an organization owner can configure the Google Workspace integration.
  • Your plan doesn’t include the integration yet.

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Solution

Option A — “Reconnect Google to grant Calendar access.”
  1. Open the integration prompt or the Integrations page.
  2. Click Reconnect and complete the Google consent screen, making sure to allow the access being requested (for example, Calendar). Syncing resumes once the permission is granted.
Option B — A direct connection does not finish.
  1. Open Integrations and choose the service you want to connect.
  2. For Google, select Connect Google, allow pop-ups and redirects, then approve the requested permissions. For Notion, follow the Notion connection steps and confirm that the secret and required scopes are correct.
  3. Return to Chief after the provider finishes. If Chief lists missing access, reconnect and approve every requested permission.
Option C — Google Workspace org integration errors.
  1. If you see “Only an organization owner can configure the Google Workspace integration,” ask your administrator to set it up.
  2. If you see an upgrade prompt — “Your plan doesn’t include the Google Workspace integration” — upgrade to configure it.
  3. When pasting a service account key, paste the full contents of the JSON key file, or you’ll get “That doesn’t look like a valid JSON key.”
ℹ️ Good to know: The Google Workspace integration is configured once for the whole organization and lets the platform access Gmail, Calendar, and Drive on behalf of your users. Each project can have one Google Workspace integration.

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Still stuck?

If you’ve reconnected and granted access but syncing still doesn’t resume, email support@chief.bot with the integration name and what you were expecting to sync.

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FAQ

Make sure you actually granted the requested access on the Google consent screen — declining or skipping a scope leaves the integration partially connected. Reconnect and approve all requested permissions, then retry.
The Zoom integration has been retired. Capture the meeting with the Chief Live Sessions App, or upload an existing transcript afterward.
Only an organization owner can configure it. Ask your administrator to set up the Google Workspace integration for your organization.