Skip to main content

​
Symptoms

​
Likely causes

  • A temporary hiccup reaching the billing provider.
  • A browser extension (ad blocker or strict privacy mode) blocked the billing provider’s page.
  • Your subscription is managed by support rather than self-serve.

​
Solution

Option A — “Failed to open billing portal.”
  1. Wait a moment, then click the billing/manage option again — the message says “Please try again later,” so a retry often works.
  2. If it keeps failing, turn off ad or privacy blockers for the site and retry. The billing portal opens in the same tab, so nothing needs a pop-up permission.
  3. Try a normal (non-private) browser window on a secure (https) connection.
Option B — Changing or canceling a subscription.
  1. Open your plan or billing settings and use the billing portal to update your payment method or plan.
  2. If your Billing page shows Contact support instead of Manage plan, or Manage Subscription is greyed out on the pricing page, your plan is managed for you — reach out to support to make the change.
Option C — Upgrading to unlock a feature.
  1. Where you hit a gated feature (for example, task search), click See plans or Upgrade.
  2. Complete checkout in the billing portal. If checkout won’t load, follow Option A first.
⚠️ Important: For credit top-ups (not plan changes), you don’t need the billing portal — use Refill Credits / Refill Now. See I’m out of credits unexpectedly for that flow.

​
Still stuck?

For double charges, refunds, failed payments, or a subscription you can’t change yourself, email support@chief.bot with the date and amount of the charge.

​
FAQ

That’s usually an ad or privacy blocker stopping the billing provider’s page. Turn those off for the site and try again in a normal window on https.
Some subscriptions are managed by the team. If your Billing page shows Contact support instead of Manage plan, or you see “Your plan is managed by Chief. Contact support to change it.”, email support and they’ll make the change for you.
Refresh the page so the new state loads. If it still hasn’t applied after a few minutes, contact support with the charge date and amount so they can reconcile it.